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Entertainment • Aug 04, 2019

Multiple streamers claim Twitch is withholding money and won’t respond

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Multiple streamers claim Twitch is withholding money and won’t respond
Twitch / Pixabay

Multiple Twitch streamers claim that they have money being held by the streaming platform, and can't get customer support to respond or explain why or when they'll be getting paid.

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Things have been rough for Twitch as of late, with one of their biggest streamers Tyler ‘Ninja’ Blevins leaving to exclusively stream for their competitor Mixer.

Now two streamers claim Twitch is withholding some of their money, and won’t respond even after contacting its customer service multiple times. 

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pilavpowa claims his sub money is being withheld

On August 2, streamer Stefan ‘pilavpowa’ Simić posted on Twitter that he had allegedly been trying to contact Twitch for three months, after being unable to add a payment method to receive his sub money.

“So when I try to add payment method on twitch to receive subscription money I get this message 'If you wish to edit your details please contact support.' Then I did just that and reply was most confusing thing ever. So for 3 months now where does this money go @TwitchSupport” he tweeted.

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Pilavpowa then cautioned his fans from subbing because he "doesn't receive money from it." 

“I mean I still have 1000 active subs even though I tell them not to subscribe every 5 minutes on stream because I don't get the money.I either have to put it in the title or on the screen 'DO NOT SUBSCRIBE TO ME' and if I do that I am quite sure I will get banned @TwitchSupport," he said.

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Xisuma claims he's also unable to reach Twitch 

Another user also made a similar allegation. During a broadcast on August 4, Minecraft streamer 'Xisuma' opened up to his audience where he claimed he was unable to get ahold of Twitch customer service about money they were holding of his.

“I have a tax issue, where they are holding back a load of my money. And I can’t do anything about it. Because it doesn’t matter how many emails I send.”

The British streamer vented his frustrations to his audience, and said he felt that Twitch customer service had been “stripped back” and gotten worse over time.

“Now it used to be that I could ring up, or send an email, and get a reply pretty much in a day or two. And I would be speaking to someone, and they would be able to help me with my problem. Twitch has actually stripped back it’s customer support over time. You can’t get ahold of anyone.” he said.

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Dexerto has reached out to Twitch for comment on the allegations.

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