Sony has taken the drastic step of removing Cyberpunk 2077 from the PlayStation Store after the game’s buggy release on last-gen consoles, and will be honoring any refunds from players who have already purchased the game.
The plug has finally been pulled on Cyberpunk 2077. While the PC release and those playing on PS5 and Xbox Series X next-gen consoles have had an almost seamless experience, PS4 and Xbox One owners have fared less well.
With the game not meeting Sony’s expectations of the PlayStation Store, they’ve taken the game off sale, and are now accepting player refunds in an unprecedented move.
“SIE [Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice,” they said in a December 17 statement.
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
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It comes after CD PROJEKT RED told players they will help them lodge refund requests if they emailed the developers.
“We…[apologize] to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” they said back on December 14.
“If you’re not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively.”
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
Microsoft is yet to make the same move for Xbox One players. PS4 players can lodge a refund request here.