How to get Cyberpunk 2077 refund on PlayStation, Xbox & PC - Dexerto
Cyberpunk 2077

How to get Cyberpunk 2077 refund on PlayStation, Xbox & PC

Published: 14/Dec/2020 14:36

by Jacob Hale

Share


Cyberpunk 2077 players are being offered an extended refund period after complaints over performance and bugged gameplay. So, here’s how you can get your money back.

While Cyberpunk has been very well-received from a commercial and critical standpoint, many players are dissatisfied with the performance of one of the most highly-anticipated games of modern times.

This rings especially true for players on previous generation consoles such as the Xbox One or PlayStation 4, who have reported graphical and bug-related issues in abundance since the game was released on December 10.

While this can often be par for the course for games as hyped as Cyberpunk, Sony themselves have actually been offering players extended refunds past the two-hour window in which you’re usually allowed to get one. Here’s how to get a refund on every platform.

Advertisement

How to get Cyberpunk 2077 refund on PS4/PS5

cyberpunk 2077 car
CD Projekt Red
Cyberpunk has been massively hyped.

If you’re within the usual refund period for PlayStation games (under two hours played within 14 days of purchase), here’s what you need to do:

  1. Visit the PlayStation Store Refund Request page.
  2. Click on the ‘Sign in’ button to log into your PlayStation account.
  3. Scroll down and click on ‘Contact us.’
  4. Scroll back down on the next page and select ‘Open Chatbox.’
  5. Answer some questions that Support staff will ask.
  6. If you’re eligible for a refund, you will be granted one.

However, as one PlayStation user found out, you might be able to get a refund way past the two-hour period, saying they had actually played over 10 hours.

They went through the above process and ended up calling a support agent, who granted them the refund, not noting that it was a one-time offer, so it may be worth attempting this too if you’ve played over two hours.

How to get Cyberpunk 2077 refund on Xbox

Cyberpunk 2077 mercenary
CD Projekt Red
Cyberpunk 2077 came out around 8 years after it was first announced.

Though there are no reports of Xbox offering extended refunds, we do know how you can go about the usual process.

Advertisement

Here’s what you have to do:

  1. Visit the Xbox refunds page.
  2. Sign in to your account.
  3. Choose ‘Request a subscription refund’.
  4. Follow the on-screen instructions to complete the refund.

Similarly to PlayStation, you can only get a refund if you’ve played less than two hours and the purchase was made less than 14 days ago.

How to get Cyberpunk 2077 refund on Steam

PC players likely aren’t experiencing as many issues as those on console due to the higher capabilities, but if you are looking for a refund, follow these steps:

  1. Navigate to Steam Help and log in with your Steam account.
  2. After you have logged in, click on A Purchase.
  3. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of the refund window.
  4. Select the problem you are having with the product.
  5. Click ‘I’d like to request a refund.’
  6. Fill out and submit the request form.
  7. You should receive a confirmation email that your request was successfully submitted.

The same refund rules apply to Steam as they do to consoles: within 14 days of purchase and two hours of gameplay is when games are eligible for refund.

Cyberpunk 2077 Night City
CD Projekt Red
Some fans have immediately warmed to Night City — but some feel very disappointed.

How to get Cyberpunk 2077 refund on GOG

Though the refund process isn’t as well fleshed out on Cyberpunk’s native launcher, those playing on GOG on their PC instead of Steam can head to GOG Support to try and get a refund.

Advertisement

Here’s what you’ll need to do:

  1. Head over to the GOG support request page.
  2. Select ‘Orders & Payments’ — NOT Cyberpunk 2077.
  3. Fill out the form with all of the necessary information.
  4. Be sure to select ‘Refunds & returns’ under the ‘Problem type’ dropdown.
  5. Submit your completed form.
  6. You should hopefully hear back from GOG if you’re eligible for a refund.

So, regardless of which platform you’re using, you should be eligible for a refund for Cyberpunk, though you’ll want to keep tabs on how many hours you’ve racked up in-game because if it’s more than two, you’re probably out of luck.

It’s unclear whether Sony will be issuing more refunds to players similar to the story above, who got it after more than 10 hours, so it’s not worth trying your luck: if you want a refund, don’t play too much and lose out.