How to fix EA’s “account is invalid” error on PS4, Xbox One, PC - Dexerto

How to fix EA’s “account is invalid” error on PS4, Xbox One, PC

Published: 24/Apr/2020 21:19 Updated: 24/Apr/2020 21:27

by Theo Salaun


Over the past week, many have complained about being told their “account is invalid” when trying to access their favorite EA games like Apex Legends or FIFA 20 on PlayStation 4, Xbox One, PC, and other platforms. Luckily, there’s a simple fix: update your password.

You want to sign in to your favorite EA game and get back to the grind. But, instead of a loading screen, you are met with a “this account is invalid” screen and a prompt to visit EA’s website to resolve the issue.

From how many Tweets continue to pop up with complaints about the invalid account error, it’s obvious that prompt is not enough. That’s where we come in.


According to EA’s help desk, the solution should be easy enough. Whether it’s a problem with the developer’s security framework or a concerted outside effort to breach users’ data, tons of EA accounts have now been locked “as a precaution because of potentially suspicious activity on the account.”

To remedy this, the first and simplest solution is to head over to EA’s website and update your password. EA will then email you a link to reset your password. Once you’ve received that email and followed its instructions, your account should become validated and your games should, once again, be accessible.

If this fix doesn’t work on the first try, customer service recommends that you wait 90 minutes and try again.


Now, if you don’t have access to the email account your EA profile is linked to—you can use this web form and link to a new email address.

Or, if you don’t remember which email you used, then this page can help figure that out.

Finally, if none of the above solutions work, you can contact EA directly (using the aforementioned website link or via Twitter DM) and get the situation remedied with one of their agents. 


To do so, you must have the following information on hand: your account’s original email address, all usernames tied to your profile, and the invoice numbers of games you’ve purchased through Origin.

Across PC, Xbox One, and PS4, those solutions should help solve the invalid account error.

Apex Legends

Apex Legends dev defends Wraith nerfs coming in Season 8

Published: 28/Nov/2020 15:32

by Joe Craven


John Larson, Live Balance Designer at Respawn Entertainment, has defended the changes Wraith is set to undergo in Apex Legends Season 8, following comments from Daniel Klein. 

Balancing legends has long been a contentious topic in the Apex Legends community, with mains of various characters keen to see buffs. The admission, for example, that Mirage will never be a top-tier character irked many of the legend’s biggest fans.

The focus of the community is currently on Wraith, the Interdimensional Skirmisher who has long been in the upper-echelons of Apex Legends. However, comments from developer Daniel Klein about Respawn’s efforts to get Wraith “under control” in Season 8 led many to believe that she is set for significant nerfs. Unsurprisingly, this caused considerable discussion among Wraith players – and those sick of coming up against her.

Wraith with a gun smiling in APex Legends
Wraith looks set for a nerf in Apex Legends Season 8.

His comments generally revolved around fixing Wraith’s hitbox – rather than nerfing her equipment to any greater degree. However, many believe she has been nerfed enough and further weakening is not the correct response.

Redditor ‘QuikScopeDash’ is one who took this stance, joking that they would main Crypto because Wraith has been nerfed so significantly.

This prompted a lengthy reply from John Larson, a Live Balance Designer at Respawn. He prefixed his comment by explaining that he is a Wraith main and wants her to remain viable.

“Wraith’s kit has been nerfed and tweaked more than any other legend’s, but her win rate and encounter win rate has remained an anomaly,” Larson said. “The common argument is that mechanically gifted players are drawn to her kit, but when we filter by skill brackets (rank, average damage, you name it) she’s still head and shoulders above everyone. So what does this mean?”

John Larson comment Wraith nerf Respawn
Larson’s reply on Reddit.

Issues with Reddit moderation resulted in large portions of Larson’s comment being removed, but his point remained clear. Despite the various nerfs Wraith and her kit have suffered, her stats suggest she is still performing incredibly well.

He went on to compare Wraith with Pathfinder, explaining that “we never want to nerf legends to the point where they lose their identity.”

Many fear Wraith is approaching that point, and want the Voidwalker to remain as powerful as she’s always been.