Is Better Help really ‘YouTube’s biggest scam?’ Philip DeFranco says no

Virginia Glaze

Online counseling service Better Help is currently at the center of a massive YouTube controversy, after Drama Alert host KEEMSTAR reported speculation toward its shady terms of service and negative reviews.

[ad name=”article1″]

While the site’s ambiguous TOS have since been revealed as ‘legalese’ to prevent liability, KEEMSTAR continues to take issue with YouTubers promoting the service – one of which is news YouTuber Philip DeFranco, who KEEMSTAR feels is making money off of his mentally ill fans.

DeFranco vehemently denied these claims, feeling that BetterHelp is a “good product and sponsor with a good purpose” that was “well-received” by his viewers. He even claims to use the service himself, although KEEMSAR has questioned this claim.

[ad name=”article2″]

While Defranco admitted that the site’s TOS were concerning, he pointed out that BetterHelp has largely positive reviews online, with an A+ from the Better Business Bureau among top scores on other credited sites.

He also addressed those who felt like BetterHelp was turning them away after a brief appraisal or escalation of their mental state, stating that the service would rather patients seek help from face-to-face therapists than continue treatment that isn’t right for them.

[ad name=”article3″]

In addition, DeFranco referenced a statement made by Better Help founder Alon Matas, who wrote that the service has a strict vetting process for their counselors, and does not allow just anyone to sign up as a therapist.

DeFranco ceased partnership with Better Help following KEEMSTAR’s video on the subject, and will film an investigation into the service’s office with a third-party journalist.

Related Topics

About The Author

Virginia is Dexerto's Entertainment Editor and an expert in all things TikTok, YouTube, and influencer-related. Boasting a background in esports, she's been tackling the social media space for over five years. You can reach Virginia at: virginia.glaze@dexerto.com.