YouTuber slams Tesla for their "ridiculous" service - Dexerto
Cars

YouTuber slams Tesla for their “ridiculous” service

Published: 19/Nov/2020 15:50

by Kieran Bicknell

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Owning a Tesla has a number of benefits, such as reducing your carbon footprint, and enjoying the instant power available from the electric motors. There are downsides too, however, as YouTuber Engineering Explained revealed.

Having owned his Tesla Model 3 for around two years at the time of writing, Engineering Explained has revealed his single biggest issue about Tesla ownership.

While build quality and autopilot issues are often the subjects that make headlines, according to the YouTuber, they aren’t the biggest frustration with the brand. In fact, it’s an issue that many owners likely take for granted, or have limited experience with: Service and parts.

The biggest issue with Tesla ownership.

While Jason of Engineering Explained admits the Tesla Model 3 is “probably the best daily driver out there”, that’s not to say it’s without issues.

Specifically, the issues are with the Tesla service team, as opposed to the car itself: “The good news is with electric cars, you don’t need service very often. The bad news is that when you do, it’s difficult to get.”

Engineering Explained Tesla Model 3
YouTube: Engineering Explained
Jason loves his Tesla Model 3, but there are a number of ownership issues.

The first big issue that Jason had was when he drove through a pothole, cracking two wheels in the process. Unfortunately, it took Tesla’s service department six-and-a-half hours to get him back on the road.

That wasn’t even the worst experience, though. The biggest problem was when the Model 3 was booked in for a simple wheel change and brake service. Having booked an appointment, Jason was presented with a loan car for the day, and told to come back later.

However, when he called up five hours later (for what should’ve been a 1 or 2 hour job) the centre were ‘unsure’ whether he could collect the car.

Not only that, but he also was given the run-around by his local service center. After requesting a simple set of upgraded ‘track package’ brake pads, he was led down an email rabbit hole.

A “ridiculous” process to get parts

After speaking to his local service center, they suggested speaking to a higher authority. Unfortunately, the higher authority simply sent him back to the service center that he was turned away from in the first place.

Having contacted both individual addresses and still getting no further towards getting the pads, Jason said he thought it was “ridiculous” how difficult the process was.

He also found it “bizarre” how it was so difficult to order such a simple part as some brake pads. These are consumable items, so should be easy to order for anyone that needs them. It turns out that it wasn’t just Jason that had issues here, as Rich (of Rich Rebuilds) simply laughed and said “you don’t” when he asked how to get Tesla parts.

Clearly, in spite of the electric vehicle revolution that Tesla is partly responsible for, they don’t seem to be able to provide basic service needs. With ever-nearing deadlines of electrification across the globe, this may be one area Tesla has to seriously work on.

Cars

Matt LeBlanc’s classic car collection is nothing short of extraordinary

Published: 26/Nov/2020 13:52

by Kieran Bicknell

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While many were surprised to see Friends star and sitcom actor Matt LeBlanc as one of the hosts for BBC’s Top Gear for a stint, it turns out LeBlanc is in fact a massive petrolhead, and has a collection of classic cars that is the stuff of dreams.

Anyone that has watched Friends knows the scene where Matt’s character Joey pretends to own a Porsche. Well, it turns out that there’s a degree of truth in that scene — LeBlanc is a massive fan of the Porsche brand, and has a number of their cars in his fleet.

Unlike most celebrity car collections, however, Matt’s is a lot more classic-oriented than most. From early air-cooled Porsches to unusual Jeeps, he has a classic for almost any occasion, as well as a number of cutting-edge supercars for good measure.

Porsche GT2 RS on track
Porsche
Matt’s fastest car is his Porsche 911 GT2 RS.

Matt LeBlanc’s incredible Porsche collection

Porsche clearly hold a special place in Matt’s heart. From the air-cooled ‘widowmaker’ 930 911 Turbo to the cutting-edge 911 GT2 RS, his collection spans a number of decades and styles.

There is a noticeable bias towards the classics here, too. Prior to the 996-era of 911 launching in 1997, Porsche’s engines were mostly air-cooled, and this is where most of Matt’s collection is focused. While there are no doubt some hidden gems that are kept away from public eyes, we do know he owns the following:

  • 2012 911 Carrera GTS
  • 1988 964 (911) Carrera
  • 1987 930 (911) Turbo
  • 2014 911 Turbo S
  • 2016 911 R
  • 2017 911 GT2 RS

Despite his love for Porsche, there’s one he’d never buy: A 914. In an interview with Men’s Journal, he said “I’m not a fan of the 914, though I know there are some die-hard fans out there. I’ll get letters about that.”

Matt LeBlanc Top Gear
Instagram: @mleblanc
As a well-known car enthusiast, Top Gear was a once-in-a-lifetime experience for LeBlanc.

Matt LeBlanc’s exotic cars

While his biggest love is Porsche, Matt also enjoys dabbling in other brands of four-wheeled transport too.

Satisfying his ‘hot hatch’ requirements is his Ford Focus RS, an all-wheel-drive hatchback complete with ‘drift’ button. He also has a classic American muscle car in the form of a De Tomaso Pantera, complete with its room-shaking V8 engine.

Good friend and previous co-host Chris Harris also revealed that Matt has bought himself a Ferrari Testarossa, which will sit nicely alongside his Pantera, and his other Ferraris — a 360 Modena and 458 Italia.

Perhaps the most unusual car in his collection is a Fiat X1/9. This diminutive, rear-engined Italian sports car must’ve struck a chord with LeBlanc, as it’s totally different from anything else in his collection.


With its mix of iconic classics and modern supercars, Matt’s collection is enviable – just don’t tell him you’re a fan of the Porsche 914, whatever you do.