Amazon shuts down smart home after delivery driver mishears “racism” from doorbell

Theo Burman
Amazon smart home

An Amazon user who had created a smart home using their products and tech found himself locked out of all of his devices after he was reported by a delivery driver for “racism”, which he believes was just his automatic doorbell being misheard.

Brandon Jackson revealed how several vital features of his home were locked down while Amazon investigated the racism complaint in a blog post, where he said that the lockdown lasted nearly a week before he was able to access his devices again.

He also said that the experience had made him reconsider his relationship with Amazon and that he was now considering dismantling some of the features of his smart home.

Amazon user locked out of smart home devices after being reported by delivery driver

In his post, Brandon said that he was locked out of his accounts and devices the day after he recieved a delivery.

He said: “The following day, I found that my Echo Show had signed out, and I was unable to interact with my smart home devices. My initial assumption was that someone might have attempted to access my account repeatedly, triggering a lockout.”

After he contacted Amazon to find out what had happened, he said he was met with “accusatory tones” by the representative he spoke to about the incident.

“When I connected with the executive, they asked if I knew why my account had been locked. When I answered I was unsure, their tone turned somewhat accusatory. I was told that the driver who had delivered my package reported receiving racist remarks from my Ring doorbell.

“I reviewed the footage and confirmed that no such comments had been made. Instead, the doorbell had issued an automated response: “Excuse me, can I help you?” The driver, who was walking away and wearing headphones, must have misinterpreted the message. Nevertheless, by the following day, my Amazon account was locked, and all my Echo devices were logged out.”

Brandon finished the post by saying that he supported Amazon taking measures to protect delivery drivers, but that the lengths they went to in disabling key parts of his home were too invasive.

About The Author

Theo is one of Dexerto's Senior Writers, covering trending news and digital culture. He's an expert in social media trends, the rise of AI, and the influencer entertainment scene. He can be contacted at