A fan started an argument with the official Need for Speed Twitter account, one in which the person running the account called the NFS fan “milkshake brain” and told them to “cry about it”.
Need for Speed Unbound has its release date coming up, and an announcement tweet from the official Need for Speed Twitter account revealed that pre-ordering the Palace Edition of the game will grant players 3 days of early access.
The tweet said that “You asked and we listened”, implying that fans of the series wanted the game as soon as possible and that they now had a way to get early access.
In reply to a fan that criticized their wording, an argument went off the rails and resulted in the Need for Speed Twitter account calling a fan “milkshake brain” and telling them to “cry about it”.
Need for Speed Twitter account insults “milkshake brain” fan
The user questioning Need for Speed’s initial tweet, KyloZen0, criticized their approach to writing the announcement for their upcoming game.
“Hold on – what did we ask for and what did you listen to, exactly? To pay more to get 3 days early access?”
An argument between the two ensued. The Need for Speed account was flinging insults like “milkshake brain” at the Twitter user, and criticizing them by saying that “reading is fundamental”. While the Need for Speed account has yet to delete its tweets, the conversation has been preserved by LegacyKillaHD.
By the end of the argument, Kylo claimed they weren’t going to buy the game after having the argument with the person running Need for Speed’s account, to which they replied: “I’m not reading all that, sorry that happened to you or congratulations.”
In a statement to Dexerto, Kylo voiced displeasure with the way the official account handled the situation.
“I’m shocked and appalled in the manner that I was spoken to, no customer should ever be spoken to in that way when they have a genuine concern in mind,” they said.
“There was no malice or aggressiveness in my question, yet the reply I received was a personal insult,” he added. “In a world that is trying to be better and more understanding, Electronic Arts proves yet again how utterly out of touch they are.”
Days after this exchange, EA issued a formal apology on the official Need for Speed account, admitting these replies “crossed the line” of what they deem acceptable.