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Apex Legends • Mar 09, 2019

Respawn's March 8 'Check In' addresses Apex Legends crashes and server issues

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Respawn's March 8 'Check In' addresses Apex Legends crashes and server issues

Just a few days after Respawn released the first major balance patch for Apex Legends, they have dropped a new developer update that touches on some of the biggest issues within the community.

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While there's still no mention of when Season 1 will begin, Respawn has kept true on their promise to provide regular updates on what's in the pipeline for Apex Legends. 

The latest 'Respawn Check In' contains some important information regarding issues such as crashes, slow server performance, and more. 

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Apex Legends has seen over 50 million players load into the game over the last month.

Crashes

While a recent NVIDIA update solved some of the biggest crashing issues for many players, AMD owners were left in the cold. 

Respawn acknowledged this with the March 8 update, assuring players that the next PC patch will include some much needed improvements to crashes. 

Not all the issues will be solved, however, with a reporting feature being teased for Season 1 that will help Respawn nail down even more improvements. 

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Cheaters

It's no secret that Apex Legends has a major issue with hackers, with 16,000 having been banned in the first two weeks of release. 

It's been confirmed by Respawn that as of March 8, over 355,000 players have been banned, but they made it clear that this is "an ongoing war that [they'll] need to continue to adapt to." 

Respawn Entertainment
Crashes and cheaters have been some of the biggest issues in Apex Legends over the first month of play.

Will there be a reconnect feature soon? 

With the number of crashes that players currently experience, a reconnect feature would seemingly be a perfect way to make sure that players don't end up leaving teams down a teammate. 

Unfortunately, Respawn has shut the door on this possibility by confirming that the feature is something they are "currently not pursuing."

They named possibly abuse and the number of resources required as the main reasons why it's not in the plans at the moment. 

Poor server performance

Lastly, Respawn addressed reports of poor performance at the beginning of matches and stated that they are "narrowing down causes and making improvements." 

EA
Repsawn continues to keep the Apex Legends community updated on everything going on with the popular battle royale.

You can read the full March 8 'Respawn Check in' below: 

Respawn Check In : 3.8.2019

Hello friends,

Before we head into the weekend we wanted to touch on some topics:

CHEATERS

As of today we’ve banned over 355K players on PC through Easy-Anti-Cheat. The service works but the fight against cheaters is an ongoing war that we’ll need to continue to adapt to and be very vigilant about fighting. We take cheating very seriously and care deeply about the health of Apex Legends for all players.

We are working on improvements to combat cheaters and we’re going to have to be pretty secretive about our plans. Cheaters are crafty and we don’t want them to see us coming. With that said, we can share some high levels things we’re doing:

  • We are reaching out and working directly with experts, both within and outside of EA, in this area that we can learn from.
  • Scaling up our anti-cheat team so we have more dedicated resources.
  • We are adding a report feature on PC to report cheaters in game that goes directly to Easy-Anti-Cheat.

SPAMMERS DURING CHARACTER SELECT

We are very aware of the cases of players spamming during character select and the drop and then disconnecting shortly after. We’re keeping a lot of our strategy close to the chest so offenders don’t have time to build workarounds before we implement changes. Solutions won’t happen right away but we’re on it.

CRASHES

Next week AMD will be at the studio and just like we did with Nvidia visit, we’ll be working together to improve stability and performance on PC. In the next client patch on PC we will be addressing some of the known crashes, but there will still be work to do as we haven’t nailed down all crashes yet. In Season 1 we’ll be adding improved reporting that should help us in identifying and squashing more PC crash issues.

I’ve seen it shared here but in case anyone missed it, Nvidia has released a driver update for RTX users that have been experiencing the DXGI_ERROR_DEVICE_HUNG crash specifically for GeForce RTX cards and we’re continuing to work with Nvidia to improve performance and stability.

RECONNECT FEATURE?

We’ve heard the suggestions from you folks asking for a reconnect to match feature. We are currently not pursuing this for a couple reasons:

  1. It opens a lot of risk for players to abuse it.
  2. We believe the resources needed to build, test, and release it are better spent focused on fixing stability issues so that the feature isn’t necessary.

SLOW SERVER PERFORMANCE AT THE START OF MATCHES

We’ve seen these reports and are narrowing down causes and making improvements. If this could be fixed by spending money on faster/more servers we would do it, but unfortunately there is no silver bullet on this one. We’re just rolling up our sleeves and digging in. We’ll keep you updated on any progress we make.

Have a great weekend everyone and be excellent to each other! We’ll see you next week.