The PUBG (PlayerUnknown’s Battlegrounds) developers have doubled down on their recent promise to make performance improvements their main priority by asking for detailed feedback.
PUBG is one of the biggest games on Earth, nobody can deny that, but it has been fighting a losing battle against its biggest competitor, Fortnite Battle Royale, in 2018.
However, the PUBG developers aren’t giving up and have made a noticeable effort to improve their community interaction and output in recent months.
The introduction of the much requested map selection, the development of a new, smaller, map with faster gameplay, and the regular weapon balance changes are all evidence of this.
In the press release for the most recent patch, PC 1.0 Update #13, the developers made it clear that they are aware that one of the biggest current issues is with performance and FPS drops.
They stated that addressing those issues is of the highest priority and they have doubled down on that statement with a Reddit post on May 17th asking community members to help them “gather specific system information from affected players, to help us more effectively investigate, identify and fix the cause of these performance issues”.
Players experiencing FPS issues are asked to share their detailed system information so that troubleshooting can be more detailed.
The full process is as follows:
To retrieve your detailed system information:
- Press Windows + R
- Enter “msinfo32”
- Click File > Save
- Enter your PUBG in-game name as the title, then click save
Please submit this information to our customer support team:
- Go to https://support.playbattlegrounds.com/
- Click “Submit a ticket” at the right top of the screen
- Fill out all fields
- Attach the file saved from msinfo earlier
- Enter a brief description of the performance issue
- Click “Submit” at the bottom of the page