GTA Trilogy players flame Rockstar’s “embarrassing” apology following refund campaign

Rockstar Games

Rockstar Games has issued an apology to players who have purchased GTA The Trilogy: The Definitive Edition and have made a promise to update each game to meet the company’s standard of quality. 

The release of GTA The Trilogy: The Definitive Edition has not been an easy one for publisher Rockstar Games. From a seemingly never-ending set of bugs to messing up their own logo, nothing about the launch of the collection seemed to go as planned, and fans certainly let them know about it.

In a statement released on Nov 19, the devs reassured fans that their complaints were not going unheard and that major changes are on the way for each game, and that the classic versions of each title will be returning to the Rockstar Games store.

Article continues after ad

Rockstar Games apologize for GTA Trilogy release

The letter to fans opens with an apology for the low-quality final outcome for each of the three games: “The updated versions of these classic games did not launch in a state that meets our own standards of quality, or the standards our fans have come to expect.”

Later in the address, the team continues to detail exactly what they’ll be doing to make up for the problematic launch: “We have ongoing plans to address the technical issues and to improve each game going forward. With each planned update, the games will reach the level of quality that they deserve to be.”

Article continues after ad

Towards the end of the statement, the devs also say that they’ll be adding the classic versions of each game to the library of any user who purchases The Definitive Edition until June 30, 2022.

Rockstar Games
The original version of all three games will be added to players’ libraries for free following the Definitive Editions problematic launch.

Some fans still believe there’s more to do be done than adding the older version of the games to players’ libraries though.

One Twitter user pointed out how the statement completely ignores the public all for refunds in favor of the limited-time bundle reward: “It’s also embarrassing how the “offer” doesn’t last forever and it’s going to be something exclusive to the R* Launcher only.”

Article continues after ad

Another commenter addressed the lack of answers about what to expect for players who bought the somewhere other than the Rockstar Launcher: “What about relisting them on Steam? What about those of us who bought these games on Xbox or Playstation?”

So far Rockstar hasn’t provided any additional clarification about these issues, but we will keep this page up-to-date if and when more information arrives.