People were calling the police because Instagram and Facebook were down - Dexerto
General

People were calling the police because Instagram and Facebook were down

Published: 14/Mar/2019 16:19 Updated: 14/Mar/2019 16:23

by Calum Patterson

Share


Emergency services in the USA and Australia have had to request that internet users stop phoning 911 and Australian equivalent, 000, to report that Facebook and Instagram were down.

Facebook, which also owns Instagram, had possibly its most widespread outage on March 13 – 14, with users unable to access or load either website all around the world.

Facebook acknowledged the issues, and assured users that they were not caused by a malicious DDoS, in a post on Twitter – the only social network which appeared to survive the crash, as it’s not part of Facebook’s ‘family of apps’.

With Facebook and Instagram among the most visited sites in the world, behind only the likes of YouTube and Google, the news of mass outages quickly spread – but some users’ panic went slightly too far.

Australian news show ‘Sunrise’ reported that “Queensland police are saying please don’t call 000 – I know…”

Canterbury Police in New Zealand also had to make a plea on Twitter to stop residents phoning to report Facebook outages.

It wasn’t just Queensland and New Zealand residents either, as there were also reports of calls being made to 911 in California, and other places in the US.

Police in Bothell, Washington had to make a similar plea on their Twitter account.

It should go without saying that phoning law enforcement to inform them of a website outage is a serious waste of police time.

Facebook and Instagram has been coming back online for most users on March 14, but it appears it’s not completely out of the woods yet.

Opinion

AOC’s Twitch stream is the 2020 version of shaking hands & kissing babies

Published: 21/Oct/2020 16:15 Updated: 21/Oct/2020 16:31

by Chris Stokel-Walker

Share


A first-time Twitch streamer managing to hit the top five most engaged Twitch streams of all time is news in any instance, but when the streamer is Alexandra Ocasio-Cortez, also known as AOC, it’s even more newsworthy.

At its peak, AOC’s stream of Among Us, which also featured Pokimane and Dr Lupo, had 439,000 viewers. The broadcast was seen 4.6 million times in the eight hours after it ended. These are huge numbers, and indicate AOC’s tech literacy – something few politicians seem to possess. But it’s also an indication of how in this strange, ‘new-normal’ world, political campaigning in 2020 is less about going out and meeting people, and more about presenting yourself online.

The 2020 US presidential election is mere weeks away, and while the incumbent President has been crisscrossing the country, holding mass physical events, the Democrats have chosen a more low-key, digital campaign trail.

Presidential candidate Joe Biden has hosted virtual town halls and live streams, which have given him the ability to connect to digitally-engaged audiences. But those often lack the personal touch.

AOC Alexandria Ocasio-Cortez Instagram
Instagram: Alexandria Ocasio-Cortez
AOC’s broadcast was seen 4.6 million times in the eight hours after it ended

What AOC’s stream does is plug that relatability gap. Political campaigns are won on hearts and minds as much as policies. Part of the reason politicians head out on arduous journeys is to meet as many people as possible and convince them to visit polling stations on election day. They often do that less by drilling down into the nitty-gritty of specific policies they want to enact if elected, but instead by convincing voters that they are relatable human beings who can be trusted with power.

A 2014 academic study identified that first impressions matter when it comes to politicians, and so AOC’s stream – where she played Among Us while chatting to those congregated on her stream – works so well. It’s a method she’s used elsewhere online, too, hosting Instagram Lives while preparing meals and talking about her life, slipping in political policy stances to win over voters.

Her Twitch stream is the 2020 pandemic equivalent of “walking the rope line” – the minutes before and after set-piece speeches, where politicians shake voters’ hands and kiss their babies. It allows people a glimpse into her life, and the ability to consider politicians, many of whom have spent their lives trying to ascend to positions of power, as ordinary human beings. It unbuttons the shirt collar and starched suits of Washington DC and instead reminds people that they’re voting for individuals with lives and interests outside of who’s winning and who’s losing in the political horse race.

Which is why it’s so successful. Both Bernie Sanders and Donald Trump have previously joined Twitch, but most of the content they posted there was simply live streams of in-person campaign events. What AOC is doing is different: it’s accessible, always on, and intensely personal.

“You can’t hide authenticity when streaming on Twitch,” says Steven Buckley, associate lecturer at the University of the West of England, where he studies politics, language, and digital culture.

“It’s not like a traditional TV interview where a politician can prepare answers in advance via focus group testing,” he adds. “You have to be able to react in the moment and AOC is currently one of the most authentic and natural communicators in US politics.”

It’s also an extension of the idea of politicians as influencers, following in the footsteps of Indonesian president Joko Widodo, who has 2.35 million subscribers on YouTube, where he posts behind-the-scenes videos of his political campaign events.

We know that young people are increasingly important in the political calculations made by campaigns and that digital outreach is increasingly vital in an ever-more important election. Up until now, social media’s impact on elections has proven relatively limited, despite pretty much every major election in the 21st century being called the “first true social media campaign”.

But this is a major election being held under the shadow of the coronavirus, and one of the first where one of the campaigns vowed to limit their physical campaigning. That Twitch stream could inject the personality and the humanity that helps sway undecided voters to back one side over the other – and if nothing else, it’s a reminder that politicians, despite what we all say, are human too.