Bethesda, the company behind Fallout: 76, is under investigation from a Washington D.C. based law firm for denying refunds to consumers after providing them with an “Unplayable experience”.
Fallout: 76 has been under fire since it came out on November 14, with players complaining about glitches, bugs and an overall lack of engaging content.
It seemed like Bethesda was going to give players a way out, when the offered PC players refunds for the game on November 22.
That didn’t last long though, and on November 25, Bethesda rescinded the refund offer and would no longer be taking any returns.
Now, according to a story by Games Industry, Bethesda is being investigated by Migliaccio & Rathod law firm for it’s return policy towards customers.
"While minor bugs and glitches are expected with the release of most new games, Fallout 76 launched with a 56gb patch that has proven to be but a starting point for the game's problems.”
"Gamers who have tried to receive a refund because of the game's myriad glitches have been unable to do so since they downloaded the game, leaving them to deal with an unplayable experience until patches bring it back to a playable state."
— Migliaccio & Rathod paralegal Bruno Ortega-Toledo
So far though, no formal action has been taken against Bethesda, and they have yet to respond to claims of the investigation.
Users on a Reddit thread discussing the investigation said they had experienced the inability to return the game they purchased.
One user wrote in a highly-upvoted comment that Bethesda “refused my refund becuase I had already "downloaded the game.”