A small shop in a mall in Ohio named ‘Epic Loot Games’ has apparently been receiving hundreds of calls from angry Fortnite players who mistakenly believe they are calling Epic Games.
Of course, Epic Games are the development studio behind the insanely popular battle royale game, and it is just an unfortunate coincidence that this small store has such a similar name.
The store has apparently taken calls from hundreds of disgruntled Fortnite players, many of whom proceed to curse and complain to store staff, thinking they are speaking to Epic Games support.
‘Loot’ is obviously a key part of Fortnite as well, so the name really couldn’t be any more unlucky.
Speaking to Kotaku, assistant manager at the store Hunter Davies says he often ‘plays bartender’ to these angry players, most of whom raging about weapons, mechanics, servers and lag in the game.
“A kid between nine and 16 screamed expletives at me: ‘Fix your fucking game, fix your servers.’ Then he just hung up on me.
There are so many calls – pranks, angry gamers, kids who don’t understand why the support doesn’t have a readily available method of contact.
We started telling them to use the website because they can’t actually talk to anyone on the phone.”
And that is not all, as some callers are so unhappy about something that they will even demand monetary compensation and refunds for what they deem to be losses caused by the game.
“A really upset kid called because he said his mom is taking him to counseling because of his anger issues. He was throwing controllers, cussing people out in the game. I think he got banned.
He wanted us to make up for the fact he had to go to a counsellor. I tried to genuinely make him understand we weren’t affiliated, but he either didn’t care or was convinced we were the support team, we were brushing him off and we didn’t want to help him.”
Davies also told of a story where a kid had spent money on skins and hadn’t recieved them in game, and called on numerous occasions to complain.
“He kept calling on his mom’s cell phone. His mom eventually picked up the phone and told us to stop calling and harassing her son.”
Fortnite players should be made aware, it is not possible to contact the actual Epic Games over the phone, only email correspondence can be made.